Deepa Ramanathan

VP of Customer Success

About

Deepa ensures every Pragati customer sees ROI within 90 days. With 12 years in SaaS customer success across Freshdesk and Zoho Desk, she's built the playbook for Indian enterprise customer success.

Background

Previously Director of Customer Success at Freshdesk (5 years), Senior CS Manager at Zoho Desk (4 years). Built CS teams from 5 to 50+. Net Revenue Retention consistently above 130%.

Education

B.Com — Loyola College, Chennai | MBA — XLRI Jamshedpur